Privacy Policy

2.1 Personal Information

We collect the following types of personal information:

For All Users:

• Name, email address, phone number
• Professional credentials and qualifications
• Profile information and biography
• Account preferences and settings
• Communication records and correspondence
• Payment and billing information
• Technical information (IP address, device information, browser type)

For Experts/Consultants:

• Professional experience and expertise areas
• Portfolio and work samples
• Availability and hourly rates
• Client feedback and ratings
• Certifications and educational background

For Project Owners/Individuals:

• Company information (where applicable)
• Project requirements and specifications
• Budget and timeline preferences
• Industry and sector information

For Organizations:

• Company registration details
• Authorized representative information
• Organizational structure and size
• Industry classification and business type

2.2 Automatically Collected Information

• Platform usage data and analytics
• Log files and system information
• Cookies and similar tracking technologies
• Performance metrics and system diagnostics

2.3 AI-Generated and Processed Data

• Benchmarking analysis results
• ThinkAI Virtual Co-Pilot interactions and recommendations
• Project matching algorithms results
• Performance analytics and insights

3.1 Core Platform Services

• Benchmarking Tool: Providing data-driven insights and industry comparisons
• ThinkAI Virtual Co-Pilot: Delivering intelligent consulting recommendations and support
• Expert Match: Connecting consultants with suitable projects and clients
• Project Hub: Managing project lifecycle and collaboration tools

3.2 Additional Uses

• Account creation and management
• Identity verification and authentication
• Payment processing and financial transactions
• Customer support and technical assistance
• Platform improvement and optimization
• Legal compliance and regulatory requirements
• Fraud prevention and security monitoring
• Marketing communications (with consent)

5.1 Within the Platform

• Expert profiles are visible to potential clients
• Project details are shared with matched consultants
• Ratings and reviews are displayed publicly
• Benchmarking data may be anonymized and aggregated

5.2 Third-Party Service Providers

We may share information with:

• Payment processors and financial institutions
• Cloud hosting and infrastructure providers
• Customer support and communication tools
• Analytics and performance monitoring services
• Legal and compliance advisors

5.3 Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• UAE and GCC regulatory authorities
• Law enforcement agencies
• National security requirements
• Protection of our rights and interests

Specific Retention Periods:

• Account information: Duration of account plus 5 years
• Transaction records: 7 years from completion
• Communication logs: 3 years
• Marketing data: Until consent is withdrawn

7.1 Technical Safeguards

• End-to-end encryption for sensitive data
• Secure data transmission protocols (TLS/SSL)
• Regular security audits and vulnerability assessments
• Multi-factor authentication systems
• Access controls and permission management

7.2 Organizational Measures

• Employee training on data protection
• Confidentiality agreements and NDAs
• Regular policy reviews and updates
• Incident response and breach notification procedures
• Compliance monitoring and reporting

9.1 Access and Transparency

• Request information about data processing
• Obtain copies of your personal information
• Receive details about data sharing practices

9.2 Correction and Updating

• Correct inaccurate personal information
• Update outdated or incomplete data
• Modify account preferences and settings

9.3 Deletion and Restriction

• Request deletion of personal information
• Restrict certain types of processing
• Object to specific uses of your data

9.4 Data Portability

• Receive your data in a structured format
• Transfer data to another service provider
• Request data migration assistance

9.5 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing
• Modify privacy preferences

You have the right to:

• Understand AI decision-making processes
• Request human review of automated decisions
• Challenge AI-generated recommendations
• Opt-out of certain automated processing